Returns and Exchanges

Easy Returns & Exchanges:
 
At jujube we appreciate that although the standard of our product is exceptional, from time to time a customer may purchase an item that is not the right size, colour, or they just may not like it. If that is the case we encourage you to contact us via email, phone or fax to arrange an exchange.
You may return non-sale merchandise with an original receipt up to 30 days from the purchase date for a full refund or store credit (less shipping costs). Non-sale merchandise returned without a receipt or after 30 days from the date of purchase, and merchandise accompanied by a gift receipt shall be exchanged for store credit only. All sale and special order purchases are final; no refunds or credits are available.
Items purchased with promotional vouchers can also be exchanged, however an extra delivery charge will be incurred.

Your satisfaction is important to us. Contact must be made within 7 days of receipt of your order. Exchanges will happily be given if the item is unused, with all packaging and labels intact. An additional delivery fee for this service will be charged.
 

Please send all returns to the following:
 
jujube
PO Box 142
Waiheke Island
Auckland 1840
 
And if you have any questions, don't hesitate to call us on 09-9294641 or e-mail customer service directly!